Our refund policy allows customers to enjoy the convenience of our 25-day  return policy. Any wanted returns after 25 days are not eligible to start a return order.

 

To be eligible for a return, your item must be in the same unopened condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, orders must be within 25 days. Please contact us to start a return with the email address below.

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(email here)

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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

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INTERNATIONAL CUSTOMERS: We can only provide return shipping labels to domestic (USA) orders. International customers are responsible for the return shipping cost. 

You can always contact us for any return question at our support email:  support@ecocos.com 

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Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 3-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

For more information on starting a return please visit our Start a return page.

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Thank you!